Os à moelle (os à soupe)

**Return Policy for [Your Online Meat Store Name]**

**Time Frame for Returns:**
- Customers must initiate a return within 24 hours of receiving their order. This policy is in strict adherence to ensure the freshness and quality of our products.

**Return Process:**
1. **Initiate a Return**: Contact our customer service team within the 24-hour window via email or phone. Please provide your order number and the reason for the return.
2. **Inspection of Returned Goods**: Upon receipt of the returned items, our team will inspect the products. Returns are only accepted if the meat is in its original packaging and has not been used or tampered with.
3. **Return Approval**: If the return meets our conditions, it will be approved. Returns that do not meet these conditions will be sent back to the customer at their own expense.

**Refunds:**
- Approved returns will be refunded in full, excluding the original shipping charges. Refunds will be processed to the original method of payment within a certain number of business days.

**No Restocking Fee:**
- There are no restocking fees for returns. We understand that buying meat online requires trust in our quality and service, and this policy is a part of our commitment to customer satisfaction.

**Exceptions:**
- Products that are sold as 'final sale' cannot be returned.
- If the product is spoiled or damaged upon delivery, please contact our customer service immediately for a replacement or refund.

**Additional Information:**
- We reserve the right to modify this return policy at any time, so please review it frequently.
- For any queries or clarifications, feel free to contact our customer support.

**Note:**
- This return policy is applicable only for purchases made through [Your Online Meat Store Name]'s official website.

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*This is a basic template for a return policy tailored for an online store selling meat. You should adjust the details according to your store's specific requirements and legal advice.*